Refund policy

Wheels - Final Sale
All wheels are final sale. Please check and double check that all your order details are correct. Once we start sourcing the parts for the wheel build we will not be able to make any changes.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us with any question at service@imbybikes.com.

Bikes - Cancellation Policy. 

For bikes that have not shipped a 15% cancellation fee will apply to any bike orders which are cancelled within 48 hours of placing the order online. 

If it has been longer than 48 hours since the order was placed, or the bike has shipped or was picked up we are unable to cancel the order.

Outlet items and Sale/discounted items:

All sale items and outlet items are final sale, only regular priced items can be refunded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.